Our Privacy
Privacy Policy
Privacy Policy for Arcane Labs
Last Updated: November 21, 2025
Introduction
Welcome to Arcane Labs. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how Arcane Labs (“we,” “us,” or “our”) collects, uses, shares, and protects your information when you visit our website, arcanelabs.net (the “Site”), and use our services.
By accessing our Site or using our services, you agree to the terms of this Privacy Policy. Please read this policy carefully to understand our practices regarding your information.
1. Information We Collect
We collect information to provide and improve our services. The types of information we collect depend on how you interact with us.
A. Information You Provide to Us Directly
We collect information that you voluntarily provide to us when you:
•Fill out our contact form: This may include your name, email address, phone number, and company name.
•Use our live chat feature: We collect your name, email, and the contents of your chat conversation to assist you.
•Communicate with us: If you contact us via email or other means, we will collect the information contained in your correspondence.
•Sign up for our newsletter: We collect your email address to send you marketing communications.
B. Information We Collect Automatically
When you visit our Site, we and our third-party service providers may automatically collect certain information about your device and browsing activity. While you indicated you do not use cookies directly, some of the third-party tools you use rely on cookies and similar tracking technologies to function. This information includes:
•Log and Usage Data: Information such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
•Analytics Data: We use third-party analytics tools, such as Google Analytics and Facebook Pixel, to help us measure traffic and usage trends for the Site. These tools use cookies to collect information and report website activity.
A Note on Cookies: Cookies are small data files stored on your device. Our third-party partners (like Google, Facebook, and our live chat provider) use them to help the Site function, analyze performance, and for marketing purposes. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
2. How We Use Your Information
We use the information we collect for various business purposes, including to:
•Provide, operate, and maintain our services: To create and manage your account, process transactions, and provide customer support.
•Communicate with you: To respond to your comments, questions, and requests, and to send you technical notices, updates, security alerts, and administrative messages.
•Marketing and advertising: To send you marketing communications, newsletters, and promotional materials that may be of interest to you, in accordance with your preferences. You can opt-out of receiving these at any time.
•Improve our Site and services: To understand how our users interact with our Site, to monitor and analyze trends, and for research and development purposes.
•Process payments: To facilitate transactions and process payments for services you purchase.
•Legal compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We do not sell your personal information. We may share your information with trusted third-party service providers who perform services on our behalf, but only to the extent necessary to provide those services. These third parties are contractually obligated to protect your data and are prohibited from using it for any other purpose.
The categories of third parties we may share information with include:
•Analytics Providers: We share data with Google Analytics and Facebook to analyze website traffic and user behavior.
•Email Marketing Services: We use Mailchimp to manage our email lists and send marketing communications.
•Payment Processors: We share transaction information with PayPal to process payments securely.
•CRM Systems: We use Customer Relationship Management (CRM) platforms to manage our interactions with current and potential customers.
•Live Chat Providers: We use a third-party service to power our live chat functionality.
•Legal Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. We use administrative, technical, and physical security controls to protect your data from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Your Rights and Choices
You have certain rights regarding the personal information we hold about you. Depending on your location, these may include the right to:
•Access and Update: You can review and update your account information by contacting us.
•Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the footer of the email. You will still receive transactional emails related to your account or services.
•Request Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
6. Children’s Privacy
Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Arcane Labs
•Address: Washington VT, Mount Vernon, NY & St John’s Antigua
•Email: support@arcanelabs.net