Our Terms
Terms & Condition
Terms of Service
Last Updated: November 21, 2025
1. Agreement to Terms
Welcome to Arcane Labs. These Terms of Service (“Terms”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you” or “Client”), and Arcane Labs (“we,” “us,” or “our”), concerning your access to and use of our website, arcanelabs.net (the “Site”), as well as any related IT services, including but not limited to IT support, help desk services, e-waste removal, network and infrastructure support, and cybersecurity consulting (collectively, the “Services”).
By accessing the Site or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these Terms, then you are expressly prohibited from using the Site and our Services and you must discontinue use immediately.
We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time. We will alert you about any changes by updating the “Last Updated” date of these Terms. It is your responsibility to periodically review these Terms to stay informed of updates.
2. Description of Services
Arcane Labs provides a range of information technology services for small businesses. A detailed description of services, deliverables, and project scope will be provided in a separate Statement of Work (SOW) or service agreement for each engagement. General services include:
•Managed IT & Help Desk Support: Proactive monitoring, maintenance, and troubleshooting for your IT systems.
•E-Waste Removal & Data Destruction: Secure and compliant disposal of outdated IT hardware, including certified data destruction.
•Network & Cybersecurity Services: Design, implementation, and management of secure networks and cybersecurity protocols.
•Cloud & Web Services: Migration, management, and support for cloud platforms and web development projects.
3. Client Responsibilities
To enable us to provide our Services effectively, you agree to the following:
•Cooperation: You will provide timely access to necessary personnel, systems, and information required for us to perform the Services.
•Accurate Information: You will provide complete and accurate information about your business and IT environment.
•Data Backup: Unless Arcane Labs has been explicitly engaged to provide data backup services, you are solely responsible for maintaining backups of your data. We are not liable for any loss of data that occurs during the performance of our Services.
•Authorized Use: You will not use our Services for any illegal or unauthorized purpose. You agree to comply with all applicable laws and regulations in connection with your use of the Services.
•Account Security: If a client portal or account is provided, you are responsible for maintaining the confidentiality of your account credentials.
4. Fees and Payment
Fees for our Services will be outlined in a formal quote or Statement of Work. By engaging our Services, you agree to pay all applicable fees as specified.
•Payment Terms: Invoices are due upon receipt, unless otherwise specified. We accept payment via PayPal and other methods as indicated on the invoice.
•Late Payments: Payments not received by the due date may incur a late fee of 1.5% per month on the outstanding balance, or the maximum rate permitted by law.
•Disputes: Any invoice disputes must be reported to us in writing within 15 days of the invoice date.
5. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of the service engagement (“Confidential Information”). This includes business processes, client data, financial information, and technical details. We will not disclose your Confidential Information to any third party without your prior written consent, except as required by law or to our trusted service providers who are bound by similar confidentiality obligations.
6. Intellectual Property
•Our Content: We retain all right, title, and interest in and to our Site, its content, and our proprietary methods, tools, and documentation.
•Your Pre-Existing Property: You retain all rights to your pre-existing data, logos, and other intellectual property.
•Deliverables: For web development or custom projects, ownership of the final deliverables will be transferred to you upon full and final payment, as specified in the applicable Statement of Work. We may retain the right to use general concepts and code for future projects.
7. Term and Termination
•Termination for Convenience: Either party may terminate a service agreement for any reason with thirty (30) days written notice to the other party.
•Termination for Cause: Either party may terminate this agreement immediately if the other party is in material breach of these Terms and fails to cure such breach within ten (10) days of receiving written notice.
•Effect of Termination: Upon termination, you agree to pay for all Services rendered and expenses incurred up to the effective date of termination. We will cooperate in the reasonable transition of services as needed.
8. Disclaimer of Warranties
OUR SITE AND SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. YOU AGREE THAT YOUR USE OF OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SERVICES, OR (3) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY.
9. Limitation of Liability
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR THE SERVICES DURING THE THREE (3) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.
10. Indemnification
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your use of the Services; (2) your breach of these Terms of Service; or (3) your violation of the rights of a third party, including but not limited to intellectual property rights.
11. Governing Law and Dispute Resolution
These Terms and your use of the Services are governed by and construed in accordance with the laws of the State of New York applicable to agreements made and to be entirely performed within the State of New York, without regard to its conflict of law principles.
Any legal action of whatever nature brought by either you or us shall be commenced or prosecuted in the state and federal courts located in New York County, New York, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such state and federal courts.
12. General Provisions
•Entire Agreement: These Terms of Service and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us.
•Severability: If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these terms and does not affect the validity and enforceability of any remaining provisions.
•Contact: For any questions or to resolve a complaint regarding the Services, please contact us at: support@arcanelabs.net